Who We Are

Who We Are

Teleperformance in the United Kingdom (UK), has over 8,000 people in three regions – England, Scotland, and Northern Ireland.

We help clients build their customer experience strategies regardless of the channels to be used. Our services are tailored to individual requirements and needs, and include omnichannel customer service (including social media) and Customer Relationship Management (CRM), face-to-face visa application services, biometric data collection, customer acquisition, back office processing, debt collection, multilingual services, and technical support. 

Our range of core services is closely aligned to help organisations optimise the value of their customer relationships at every stage of the customer lifecycle. We provide a wide range of business solutions from small, niche dedicated teams, to shared resource environments (bureau), and large scale multi-location teams of 1,000 people, located either in one of our specialist contact centres or at our client’s facility.   

Teleperformance is a people company. We recognise that happy people make happy customers. We are proud of the people culture we have developed in the UK, ensuring we engage at all levels. Our people development plans include supporting people by offering tools to develop their lives, as well as the skills to do a great job for our clients.

Many of our clients have been partnering with us for in excess of 14 years. Clients choose Teleperformance because they want a level of service that is unsurpassed, to protect their brand, grow their market share, increase their sales, and improve their customers’ experience.

Our business objective is to productively deploy top quality, well trained people in the optimal geographic delivery location supported by world class IT and telephony solutions, so as to exceed client expectations and continue reaffirming our position as market leading provider in contact centre solutions. In doing so, we take fullest advantage of our position of global leader and of the people excellence, processes, and technologies available throughout our UK and worldwide network to drive sustained growth within our business.

  • High-end Technology

  • Customer Behavior Prediction

  • Big Data Analysis

  • ROI-driven Attitude

  • make each interaction simpler, faster, better, safer, more cost-effective

  • deliver proven global best practices

  • combine high-tech and high-touch with Lean Six Sigma discipline

  • drive digital transformation by leveraging technology, analytics, and process excellence

  • Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today

    Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today
    We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

    In a digital world that is full of challenging frictions, where customers aren’t robots,
    but emotional beings, how can your company achieve customer management
    success? It’s simple: you need to partner with the right organization.

    • Lean Six Sigma is Part of Our Mindset
      To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
    • Diversity Matters
      Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
    • The right answer on the right channel at the right time
      The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
    • Security and data privacy are essential parts of our culture
      To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
    • Valuable relationships between companies and customers
      We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
    • Interacting to move the world
      Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
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